Refund Policy for D'Or Fragrances
Effective Date: December 12, 2024

At D'Or Fragrances, customer satisfaction is at the heart of our service. We understand that sometimes a purchase may not meet your expectations, and our Refund Policy ensures a smooth and hassle-free process for eligible refunds.

1. Refund Eligibility

Refunds are applicable in the following cases:

• The product is defective or damaged upon delivery.
• You received the wrong product or size.
• The product does not match the description or images shown on our website.
• Refund requests are submitted within 7 days of delivery.

2. Conditions for Refunds

To qualify for a refund:

• The item must be unused and in its original condition.
• All tags, labels, and packaging must be intact.
• Proof of purchase, such as the order number and receipt, must be provided.
• Returns for refunds must comply with our Return Policy.

3. Refund Process

Step 1: Initiating the Refund

• Contact our team at refunds@dorfragrances.com or call +92 333 7959905 within 7 days of receiving the item.
• Provide your order number, reason for the refund, and relevant photos (if applicable).

Step 2: Approval and Return

• Once your request is approved, you will receive instructions to return the item.
• Shipping costs for the return are borne by the customer unless the refund is due to our error (e.g., wrong or damaged item).

Step 3: Refund Confirmation

• After the returned item is received and inspected, we will notify you of the refund approval.
• Refunds are processed within 10 business days from the date of approval.

4. Refund Methods

Refunds are issued based on your original payment method:

• Cash on Delivery (COD): Refunds will be provided as store credit or bank transfer, as per your preference.
• Credit/Debit Cards: Refunds are returned to the same card used for the purchase.
• Bank Transfers: Refunds will be credited to your provided bank account.

5. Non-Refundable Items

Refunds are not provided for:

• Makeup Products: Due to hygiene concerns.
• Discounted/Sale Items: Products purchased during promotional events or sales.
• Customized Orders: Personalized or made-to-order items.
• Customer Damage: Items damaged due to improper use or handling.

6. Exceptions for Damaged or Incorrect Items

If you receive a defective or incorrect item, we sincerely apologize. Please follow these steps:

1. Contact us at refunds@dorfragrances.com or +92 333 7959905 within 48 hours of delivery.
2. Provide photos of the damaged or incorrect item and the packaging.
3. Upon verification, we will prioritize your replacement or refund at no additional cost.

7. Important Notes

• Refund requests submitted after 7 days of delivery may not be accepted.
• Refund processing times may vary depending on your bank or payment provider.
• Store credits, if provided, can be used for future purchases on D'Or Fragrances.

8. Contact Us

For any questions or concerns regarding refunds, please get in touch with us:

• Phone: +92 304 2741344
• Email: refunds@dorfragrances.com
• Address: [Insert Address], Karachi, Pakistan

At D'Or Fragrances, we are committed to your satisfaction. Shop confidently knowing that your purchases are backed by our customer-focused Refund Policy.