Terms & Conditions for D'Or Fragrances
Effective Date: December 12, 2024
Welcome to D'Or Fragrances! By using our website and services, you agree to comply with the following Terms & Conditions. These terms outline your responsibilities as a customer and our commitments as your preferred online shopping destination for women’s fashion, accessories, and makeup.
1. General Terms
- D'Or Fragrances is an online platform powered by Bagisto v2, offering branded women’s clothing, makeup, and accessories.
- By accessing or purchasing from our website, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
- All prices, product descriptions, and availability are subject to change without prior notice.
2. User Responsibilities
By shopping on D'Or Fragrances, you agree to:
- Provide Accurate Information: Ensure all details during checkout (e.g., name, address) are accurate.
- Respect Website Usage: Avoid unauthorized access, use of bots, or harmful activity that disrupts the website’s performance.
- Adhere to Local Laws: Comply with your local laws while purchasing products from our platform.
3. Orders and Payments
Order Placement
- Orders are confirmed only after payment is successfully processed.
- D'Or Fragrances reserves the right to cancel orders due to stock unavailability, system errors, or fraudulent activity.
Payment Methods
We accept multiple payment options, including:
- Cash on Delivery (COD).
- Credit/Debit Cards (Visa, Mastercard).
- Bank transfers (as applicable).
Order Verification
We may contact you to verify details for high-value orders or COD requests to ensure transaction security.
4. Shipping & Delivery
- Delivery Times: Standard delivery takes 3–5 business days, while express delivery is completed within 1–2 business days.
- Shipping Charges: Applicable charges are displayed at checkout based on your location and order value.
- Tracking: Customers will receive a tracking ID to monitor their shipments.
D'Or Fragrances is not liable for delays caused by courier services or unforeseen events like strikes or natural disasters.
5. Returns, Refunds, and Cancellations
Returns Policy
- Returns are accepted within 7 days of receiving the item.
- Products must be unused, with original tags and packaging intact.
- Makeup products, sale items, and custom orders are non-returnable.
Refunds
Refunds for eligible returns are processed within 10 business days after the product is inspected.
Cancellations
Orders can only be canceled before they are dispatched. Contact orders@dorfragrances.com for assistance.
6. Product Information
D'Or Fragrances ensures all product descriptions, images, and prices are accurate. However, minor variations in color or design may occur due to screen settings or updates from suppliers.
7. Intellectual Property
All content on D'Or Fragrances, including text, images, logos, and designs, is the intellectual property of D'Or Fragrances or our partners. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
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D'Or Fragrances is not responsible for:
- Delays or failures caused by events outside our control, such as courier delays or technical issues.
- Unauthorized access to customer accounts due to weak or shared passwords.
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To the extent permitted by law, our liability is limited to the value of the product purchased.
9. Prohibited Activities
Users are prohibited from:
- Engaging in fraudulent or deceptive practices.
- Uploading viruses, malware, or harmful code to the website.
- Using our platform to violate local or international laws.
10. Third-Party Links
Our website may include links to third-party websites for informational purposes. D'Or Fragrances is not responsible for the content or practices of these external sites.
11. Privacy Policy
Your use of D'Or Fragrances is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions without prior notice. Any changes will be effective immediately upon posting. Users are encouraged to review the terms regularly to stay informed.
13. Governing Law
These terms are governed by the laws of Pakistan. Any disputes arising from the use of our website will be resolved in the jurisdiction of Pakistani courts.
14. Contact Us
For inquiries regarding these Terms & Conditions, reach out to us at:
- Email: support@dorfragrances.com
- Phone: +92 304 2741344
- Address: Karachi, Pakistan
At D'Or Fragrances, we strive to provide a seamless and enjoyable shopping experience. Thank you for choosing us as your destination for ladies' fashion and beauty products!